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16 Customer Service Skills that Every Employee Needs

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The customer service skills that matter

Get in contact with everyone you know. Networking is absolutely critical during. Reach out to your friends, relatives, former colleagues, fellow school alumni, and neighbors for possible assistance and leads.

Make sure to set up profiles social media websites such as LinkedIn, Twitter and Facebook to grow your social networks and let them know you are seeking a new position. Use both digital and traditional resources. Besides checking online job boards, you will also want to attend job fairs so that you can network and talk to recruiters in person.

Also check local job search support groups, career centers, and local libraries for further assistance and support.

Take assessment tests to narrow your choices. They will help you clarify your interests and values so that you can find the best career fit. Research those possible careers and set up information interviews to learn more about jobs and companies in the industry. When it comes to finding jobs as a customer service representative, your resume is your first exposure to a potential employer. Follow the advice below to make it get attention.

Use keywords to describe your job title, business functions, responsibilities, company names of past employers, and schools you attended. Employers use certain search terms to find the candidates they want to pursue to fill positions.

Make your worth known and show an employer your value, whether it was in generating revenue or decreasing expenses. If you are a college student or a recent university graduate, list education before experience. After you have gained months of professional work experience, you should list experience before your education and deemphasize your college experiences and activities.

Do not use resume templates. Design your own resume to make it unique and stand out from the rest. Which of the 15 customer service skills addressed above do you feel is most important? Are there any we missed? Let us know in the comments! As a special thanks for reading, feel free to download our free guide on Writing Better Customer Support Emails — your customers will thank you for reading it! Curious what customer support professionals earn around the world?

Join , customer-obsessed readers on our mailing list. Greg is a writer, marketing strategist and alum of Help Scout. Connect with him on Twitter and LinkedIn. Actionable customer service tips and ideas, delivered weekly. No sales pitches, no games, and one-click unsubscribe.

Download Your Free Guide From your initial search to final purchase and setup, this unbiased resource will help make choosing any help desk easier. Customer Support Salary Study Curious what customer support professionals earn around the world? Gregory Ciotti Greg is a writer, marketing strategist and alum of Help Scout. With numbers, you can give the hiring manager a clearer idea of your achievements — which is what all resumes should aim to do. How can you quantify your own resume?

As you can see, Andrew quantified how many staff members he trained, how many calls he handled daily, how much he decreased cancellations by, and the customer satisfaction rating he achieved. This helps the hiring manager grasp his skills, and the scope of his abilities more quickly.

Think about your own work experience, and where you can quantify it. How many customers did you deal with daily? Did you receive customer commendations, or achieve a high customer care rating? If you doing sales, how much did you earn per day? Were your earnings higher than company average — and by how much? Did you train any employees — how many? If you trained other employees, it indicates that you have management ability, and a lot of experience.

That is a weak job description for a customer service sales resume. Here are a few action verbs commonly associated with customer care:. Need more action verbs? We have you covered! Stop by our longest action verb list in the universe. Remember that the resume is only the first step in your job search — check out our job resources page to learn about cover letter and thank you writing, interview skills, and more.

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Resume Tips for Customer Service Representative

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Before you fill out a job application, write your resume or walk into the interview room, research the company and the position you are applying for. The skills an employer will view as an asset can vary from job to job. Strong customer service skills can help you be an asset to the team.

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In the customer service field, there are plenty of specific industry skills, but employers want to see evidence of general skills that show you are a hard worker, a great team player, and more.

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View the sample resume for a customer service rep below, or download the customer service representative resume template in Word. Jobs for customer service reps are projected to grow by 5% (or , jobs) from through , according to the Bureau of Labor Statistics (BLS). To begin writing your customer service resume using a Functional Resume Layout, begin with a qualification daramad.cf are bullet point skills that highlight the skills most relevant to the position. Note the use of terms such as “results-oriented”, “skilled”, “proven”, etc.

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The most important elements to include in your resume are your contact information, education, and daramad.cfr optional way to highlight your customer service abilities is to list them in a skills . We provide three customer service resume samples in different formats for you to read, learn from and download. Skills. Customer Service Software Action verbs add a will add “punch” to your resume that will help you stand out from the crowd. Here are a few action verbs commonly associated with customer .